Shipping & Returns

ATTENTION: We regret not to be able to deliver to the following countries and locations due to [current] restrictions: Iraq, Iran and the Isle of Man. The weight for parcels to the Ukraine must not exceed 10 kg. We make deliveries worldwide using the Österreichische Post AG. A table of the different delivery districts of the Österreichischen Post AG is indicated at the bottom of this page. The delivery costs listed include the costs for packaging and handling. For deliveries made by the Österreichische Post AG no VAT will be charged. Generally, deliveries made to countries outside the EU member states are exempted from VAT payments. If you order in this way, you will save 10% compared to the list prices displayed in our online shop. Delivery and Time of Delivery a) Delivery will be made at the risk and cost of the customer (cf. section 3) to the address provided at the time of order. b) Quoted delivery dates are subject to change. If delivery dates could not be kept, this will entitle the customer to make use of the right to withdraw from the contract only after an extension period of at least two weeks. If we fail to meet the extension date, the customer is entitled to withdraw from the contract. c) Delivery time is prolonged by any circumstances going beyond the contracting party´s intention to deliver in due time in the event of: An Act of God, any unforeseeable breakdown of services, interference by authorities, delays owing to sluggish transport or customs clearance, damage during transport, rejections of important production components and unforeseeable interruptions of services. d) If partial deliveries are possible, they may also be lawfully carried out. All partial deliveries count as independent deliveries, for which we may invoice you separately. Delivery times Within Europe: Depending on delivery type chosen, 2 to 10 working days. To all other countries and locations: up to 20 days. Import/Export and Customs Regulations a) When placing an order, the customer must observe the import and customs regulations of the respective country. b) The customer bears the risk for all consequences resulting from invalid goods dispatch abroad, disregard of the import and customs regulations of foreign countries (including transit regulations), wrong or incomplete information given in the customs declaration, the green customs slip or accompanying papers, as well as for non-observance of the applicable export regulations. This applies also to damage in transit by warranty losses as a result of goods not being replaced after confiscation by the customs authorities of a foreign country. It is incumbent on the customer to procure information himself necessary for proper delivery of the goods(e.g. the customer may contact the agencies abroad in the countries of destination or transit, foreign trade offices, Chambers of Industry and Commerce, etc. regarding local regulations and practices.). Österreichische Post AG delivery districts Zone Price per packet EUR Additional charge per commenced kg in EUR Countries 1a 11,80 0,75 Deutschland, Italien, San Marino, Slowakei, Slowenien, Tschechische Republik, Ungarn 1b 1,00 Andorra, Belgien, Dänemark (mit Färöer und Grönland), Estland, Finnland, Frankreich (ohne außereuropäische Gebiete) mit Korsika, Griechenland, Großbritannien und Nordirland mit Guernsey und Jersey, Irland, Lettland, Liechtenstein, Litauen, Luxemburg, Malta, Monaco, Niederlande (ohne außer-europ. Gebiete), Polen, Portugal mit Azoren und Madeira, Schweden, Schweiz, Spanien mit Balearen, Kanar. Inseln, Ceuta und Melilla, Vatikanstadt, Zypern 2 2,00 Ägypten, Albanien, Algerien, Armenien, Aserbaidschan, Bosnien-Herzegowina, Bulgarien, Georgien, Gibraltar, Island, Israel, Jugoslawien, Kroatien, Libanon, Libyen, Marokko, Mazedonien, Moldau, Norwegen, Rumänien, Russische Föderation (europ. und asiat. Teil), Syrien, Tunesien, Türkei, Ukraine, Weißrußland 3 3,00 Äthiopien, Bahrain, Benin, Burkina Faso, Côte dÂ’Ivoire, Dschibuti, Eritrea, Gambia, Ghana, Guam, Guinea, Guinea-Bissau, Irak, Iran, Jemen, Jordanien, Kamerun, Kanada, Kap Verde, Kasachstan, Katar, Kirgisistan, Kuwait, Liberia, Mali, Marshall-Inseln, Mauretanien, Marshall-Inseln, Mikronesien (Föderierte Staaten von), Niger, Nigeria, Northern Marinas, Oman, Puerto Rico, Saudi-Arabien, Senegal, Sierra Leone, Somalia, Sudan, Tadschikistan, Togo, Tschad, Turkmenistan, Usbekistan, Vereinigte Arabische Emirate, USA, Zentralafrikanische Republik 4 4,50 Afghanistan, Angola, Anguilla, Antigua u. Barbuda, Äquatorial-Guinea, Argentinien, Ascension, Bahamas, Bangladesh, Barbados, Belize, Bermudas, Bhutan, Bolivien, Botsuana, Brasilien, Brunei, Burundi, Cayman-Inseln, Chile, China (Volksrepublik und Taiwan), Costa Rica, Dominica, Dominikanische Republik, Ecuador, El Salvador, Falkland, Französisch-Guayana, Gabun, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Hongkong, Indien, Indonesien (einschl. Ost-Timor), Jamaika, Japan, Kambodscha, Kenia, Kolumbien, Komoren, Kongo (Dem. Republik und Republik), Korea (Dem. Volksrepublik und Republik), Kuba, Laos, Lesotho, Macao, Madagaskar, Malawi, Malaysia, Malediven, Martinique, Mauritius, Mexiko, Miquelon, Mongolei, Montserrat, Mosambik, Myanmar, Namibia, Nepal, Nicaragua, Niederländ. Antillen und Aruba, Pakistan, Panama, Paraguay, Peru, Philippinen, Réunion, Ruanda, Sambia, Sao Tomé und Principe, Seychellen, Simbabwe, Singapur, Sri Lanka, St. Kitts, St. Lucia, St. Pierre, St. Vincent und Grenadinen, Südafrika, Suriname, Swasiland, Tansania, Thailand, Trinidad und Tobago, Tristan da Cunha, Turks und Caicos, Uganda, Uruguay, Venezuela, Vietnam, Virginische Inseln (brit.) 5 6,50 Australien, Cook-Inseln, Fidschi, Französisch-Polynesien, Futuna, Kiribati, Nauru, Neukaledonien, Neuseeland, Papua-Neuguinea, Pitcairn-Inseln, Salomonen, Tonga, Tuvalu, Vanuatu, Wallis, Westsamoa packet-depending road charge: EURO 0,12 per sending (as at february of 2006)